ADSL/LAND LINE NOT BEING FIXED SINCE OCT 2015

I am utterly DISGUSTED in TELKOM they billing us for a service they claim to offer us but we not able to use and they dont want to fix the problem we have had endless fault reports done to telkom from October 2015 up until now numerous technicians and specialists they claim to fix the problem without consulting us or communicating and they leave without actually receiving our consent that its working from our side then we need to follow the whole procedure over and over and its still not sorted now not only our adsl line is not working but our landline too this is PATHETIC and UNACCEPTABLE and they still bill us for this you cannot speak to a manager how the hell do we get the problem sorted if its not in our hands to do so and telkom wants to offer but cant follow through on there end of the deal.. I DONT KNOW WHAT TO DO ANYMORE THERE IS NO OTHER PROCEDURE I CAN STILL FOLLOW THIS IS RIDICULOUS!!!!!! I WANT THE BE ABLE MAKE USE OF THE SERVICE PAID FOR TELKOM NEEDS TO FIX THE PROBLEM!!!