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RvdP
Ross van der Pas

1 reviews | Active since Aug 2009

05 Dec 2017, 21:25

ADSL issues with no resolution

For the past 3-4 weeks I have been having issues with my ADSL at home, after jumping through all the hoops a ticket is finally as the issue appears line related and all Telkom does is close the ticket a couple of days later without feedback or doing anything. I have just logged the third ticket now but don't really have high hopes for it being solved and I am at my wits end.

0
Replies (4)
Telkom
Telkom's reply18 Dec 2017, 12:14
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply20 Dec 2017, 11:10
Official

Hi Ross van d

I was unable to follow up on this query, as the affected no was not provided.

Please respond privately with the affected no, and we will look into this.

Regards

Telkom Social Media Team

Igsaan

Best regards,

RvdP
Ross van der Pas's update20 Dec 2017, 11:16
Reviewer Update
Hi, the telephone number in question is ***. Thank you, Ross
Telkom
Telkom's reply21 Dec 2017, 11:08
Official

Good day,

Apologies for the delay fault has been assigned to a tech to assist. Tech will contact you before attending.

Thank you

Yazied

Telkom Social Media

Best regards,