ADSL Issues for the past 2 weeks with no feedback

I have been having issues with my Telkom ADSL for the past 2 weeks. My line drops between 8pm and 12am every single night, to the point where I am having to reset my router every 5 - 30 minutes. My problem is that I have logged a fault with Telkom 2 weeks ago and I have still not had a single person call me in person. I keep getting these computer generated replies. Now, if I was to cancel my debit order lets see how quickly someone would call me to make a payment. If my I do not receive a phone call by the close of business tomorrow, I will be cancelling my line first thing Friday morning and moving over to another ISP. I am so tired of the lack of service I am receiving while still paying a premium, which is another thing I want to discuss as my bill is incorrect as well.