RC
Rachel C
1 reviews | Active since Dec 2009
23 Oct 2015, 15:37
ADSL issues but no resolution
We have a 10Mb ADSL line but have not been receiving 10Mbs. Have logged multiple calls with Telkom call centre - but they keep closing them without confirming resolution. They send an SMS and expect me to log another call - over the past month I have logged a multitude of calls. Intermittently our speed drops to less than 1Mbit
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Telkom's replyOfficial
23 Oct 2015, 16:22Hello SAmom,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160383.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160383.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply23 Oct 2015, 16:22
Official
Hello SAmom,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160383.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160383.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media