1 reviews | Active since Jun 2017

21 Jun 2017, 21:49

ADSL issues

<p>I have been having non stop issues with my ADSL line, from dropped signal to exceptional slow speeds. Numerous call have been made and endless visits but only after i threaten to escalate the matter to managers. </p> <p> </p> <p>I have a 10mbs line that run between 0.00mbs to 2mbs. I had technical support at my home today to fix the issue and it was resolved but within 10 minutes after the technical support left the line just drops to the same speeds as stated before ( and this is after he assured me that it wont happen again ). This is not in high traffic times but all the time. I have to use my mobile data in order to use any form of internet.</p> <p> </p> <p>I am expected to pay the amount due but i do not receive the service that goes with it. </p>

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Replies (1)
Telkom
Telkom's reply22 Jun 2017, 14:43
Official

Hi bianca-van-woerden,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,