ADSL Issue unresolved
<p>Good day,</p> <p>I've now been sent a message from Telkom 3 times advising that my ADSL issues have been resolved.</p> <p>After calling Telkom several times nothing has been done. </p> <p>A ticket was raised for my ADSL problem by an agent that I called.</p> <p>No technician has come to my home to resolve the issue.</p> <p>Basically this is the issue (which 2 of the agents that I spoke to failed to understand.)</p> <p>I'm paying for a 4Mbps line. My line speed 3 weeks ago was 5120Kbps.</p> <p>For the last 2 weeks it only syncs to 2560Kbps. That is only half the speed that I'm paying for.</p> <p>Only one of the agents that I spoke to understood this and raised a ticket for me.</p> <p>I need help urgently.</p>
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Replies (5)
Telkom's replyOfficial
12 Aug 2016, 07:44Good day
Thank you for making contact with us. Please e-mail us at *** with your afeected telephone number for our team to assist.
Please quote your reference in the subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply12 Aug 2016, 07:44
Official
Good day
Thank you for making contact with us. Please e-mail us at *** with your afeected telephone number for our team to assist.
Please quote your reference in the subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
14 Aug 2016, 07:13Hello Moenieb,
I responded with my landline number yesterday.
For the past 2 weeks I've only received half the line capacity that Telkom should be providing.
Is Telkom going to refund/ discount my line rental fee for August?
Regards,
M Padayachee
's update14 Aug 2016, 07:13
Reviewer Update
Hello Moenieb,
I responded with my landline number yesterday.
For the past 2 weeks I've only received half the line capacity that Telkom should be providing.
Is Telkom going to refund/ discount my line rental fee for August?
Regards,
M Padayachee
's updateReviewer Update
18 Aug 2016, 16:58Hello Monier,
I've still not received any help with regard to my connection issue.
Telkom is still short changing me.
My connection speed is still only half of what I am paying for.
Why is my issue not resolved?
I need this matter escalated to your supervisor.
Regards,
M Padayachee
's update18 Aug 2016, 16:58
Reviewer Update
Hello Monier,
I've still not received any help with regard to my connection issue.
Telkom is still short changing me.
My connection speed is still only half of what I am paying for.
Why is my issue not resolved?
I need this matter escalated to your supervisor.
Regards,
M Padayachee
's updateReviewer Update
19 Aug 2016, 11:09Hello,
I have received your voice message - thank you for that.
However I still think thats its unacceptable for Telkom to drop my line speed to a "stable" speed and not inform me of the change - because I am still paying for a 4Mbps line. It seems like the company thinks users are not educated enough to check that they are getting short changed.
If there is a problem and this needs to be done then I still need to be informed - or the cost of the line needs to be reduced.
I hope now that you have logged the ticket that a technician will be able to check and provide feedback on the line.
Its now been 3 weeks.
's update19 Aug 2016, 11:09
Reviewer Update
Hello,
I have received your voice message - thank you for that.
However I still think thats its unacceptable for Telkom to drop my line speed to a "stable" speed and not inform me of the change - because I am still paying for a 4Mbps line. It seems like the company thinks users are not educated enough to check that they are getting short changed.
If there is a problem and this needs to be done then I still need to be informed - or the cost of the line needs to be reduced.
I hope now that you have logged the ticket that a technician will be able to check and provide feedback on the line.
Its now been 3 weeks.
's updateReviewer Update
28 Aug 2016, 07:34Hello Moenieb,
I have checked today and my line speed seems to be restored to 4096Kbps which is the correct speed.
Nobody from Telkom contacted me though so I will assume that it was an area fault that was resolved.
Also Telkom reduced my billing for the month due to the reduced speed that was provided so I am satisfied with that.
Thank you for your assistance as you were the only person from Telkom who provided any feedback.
's update28 Aug 2016, 07:34
Reviewer Update
Hello Moenieb,
I have checked today and my line speed seems to be restored to 4096Kbps which is the correct speed.
Nobody from Telkom contacted me though so I will assume that it was an area fault that was resolved.
Also Telkom reduced my billing for the month due to the reduced speed that was provided so I am satisfied with that.
Thank you for your assistance as you were the only person from Telkom who provided any feedback.