ADSL issue - still no resolution

I refer to a issue reported on HelloPeter on 20th April (Telkom ***).<br> And my follow up logged on 25 May. I want to upgrade my ADSL to a higher cap - and Telkom aren't interested! Launa Molapo promised to help on 25 May.<br> I received a phone call from Thembi who assured me that there would be no problem upgrading my contract to SmartHome Premium for an additional cost of R300 per month (for an extra 50GB on a 20Mbit line). She said the DSTV special was still on until the end of May. I agreed to the upgrade and expected some feedback on implementation. She promised to call me the following day to help with issues we have with mobile data cards issued that do not work - but she did not (and I had no way of contacting her).<br> I heard nothing by 9th of June about the upgrade nor delivery of modem, etc - so I called Telkom and was told that no order had been placed!<br> What is going on with Telkom? Where is the customer service?<br> <br>