ADSL issue not resolved

Telkom called my home on the 27/12/15. <br> Telkom was misinformed that there was no issue with the telephone line. <br> The real problem lies with the ADSL line which is not syncing. <br> I called Telkom on the 27th advising that the matter was not resolved and confirmed the misunderstanding. The agent sent a message to the technician advising that he should visit my home. <br> I called again on the 28th. Another message was sent to the technician. <br> I called yesterday (29th) and advised that I need the request escalated as a technician has still not visited my home. <br> As of writing this message now nobody has resolved the ADSL issue at my home which is completely unacceptable. <br> My original fault reference no. 41CNK261215<br> My escalated fault reference no. 801498