ADSL/ISP package order not executed

On 7/8/ 2015, I requested the Telkom Sales to change in my existing ADSL/ ISP package. My request was processed pleasantly but slowly due to \systems problems". I was given ref *** & later o/n ***A & told the \""migration\"" ( activation) would take place within 72 hours. This did not happen. I called 6 times over 3 days (11 to 14/8/15 ) to get the service activated. I spoke with different consultants "