ADSL is down for the 2nd time within a month

My ADSL is down again for the 2nd time within a month. I logged a call on 2 February and received an SMS to advise Telkom would endeavour to have the line fixed in 2 days. We are now on the 6th and still no resolution to my line outage. I have escalated the call twice and still have not had any contact from Telkom. I have called daily to find out what the progress is, but I keep getting told I'll have feedback in 24 hours. How long is it going to take to get this sorted out. As a new customer I was quite impressed with the service I received from Telkom, but have become very disappointed and disillusioned with the shocking lack of service. I pay my account but I am not delivered the service I am paying for!!!