ADSL is down again 4th time in 5 months

This is the 4th time in 5 months that my ADSL is down with Telkom!!! When are you going to get it right that it works consistently for more than a month at at time??? It went down on 15 April and it took me 3 days to get is reported as all the reports I made (online, sms, phone) were unsuccessful. I eventually had to go into a store to report it, on Saturday 18!!! I called yesterday to find out the progress and was told a technician was supposed to have come out on the 19th and the call had been closed. I am so tired of the unacceptable response from Telkom. If this is not sorted out by the weekend I will be canceling my ADSL and go somewhere else. Telkom offers the best rates but the worst delivery! So there is no such thing as value for money with Telkom. I would rather pay a bit more and go with a company that at least delivers the service I pay for.