ADSL is constand Off

In the last two months my internet and fone line is dead on a average ones per week,calcenters and fault booking SMS responds back with a waiting period of 10 working days.Not one of the calcentre or walk in suposedly suport staf can assist,they can only book a fault and tell you to wait 10 days.Dear Customer, Fault 635CTK170815 has been created for Service ID *** .this is terrible service and from the suposed to be the leading cominication company in SA.Not for long.