ADSL/Internet Reconnection

<p>I was offered a package for ADSL, internet and line. The lady who helped me confirmed that debit order will be taken from my account on the 15th of every month. She loaded the incorrect amount of R206.00. I called again to rectify the amount the one I spoke to said will rectify that. It went on from May to date Im still struggling with them. My line is suspended which is not my fault. I paid R1518.22 on the 28/07/2017. I was promised that the line will be open within 48 hours. To date still not opened. I called on Friday when I got home seeing that my internet is not working. I spoke to Roxanne who gave me the following ref number ********** and promised that it will be working on Monday the 31/07/2017. I called again yesterday 01/08/2017 spoke to Monty Meyers (JHB call center), he escalated my query and gave me another ref number ********** . I called again today waited for 50 minutes on the line to speak to their manager who so ever called "SIYA" which never came to the phone. I spoke to two consultant Primrose Dladla who gave me ref ********** and Kazi Ngongoma. I wonder how many references should I get for the same query to be resolved. Are they going to refund me for the days I paid and unable to use the services??? Or refund me for the calls I made to get through to them? If I count the hours from Friday to date is way more than 48hours they promised. Today it was at Port Elizabeth brand. All the services I got sucked. I will never recommend anyone to use telkom.</p>