ADSL INTERNET NOT WORKING OR VERY SLOW!

OUR TELKOM ADSL INTERNET LINE HAS BEEN ON AND OFF OR DEADLY SLOW, FROM JAN TO MARCH BUT THEY TOLD US IT WAS DUE TO MAINTENANCE, ETC SO WE TRIED TO UNDERSTAND & BE PATIENCE.<br> @ON 30/3/16 MY INTERNET WAS STILL SO SLOW THAT I WAS TAKING ME +-15 MINS TO DOWNLOAD A SIMPLE 5 MB VIDEO, EVEN PAYING A UNCAPPED DATA PLAN!<br> @ON 31/3 AFTER COMPLAINING MY INTERNET WAS REACHING EXACTLY WHAT I PAID FOR & IT WAS AMAZING AS A LONG TIME WE DON'T SEE IT LIKE THAT!<br> @1/04 TODAY MY INTERNET WAS VERY VERY SLOW (0.34 MBPS DOWNLOAD!!) THEN WAS OFF FOR SEVERAL MINUTES SO I CALLED MWEB & THEY TOLD ME WAS TELKOM SO I CALLED TELKOM TODAY @1:30PM (BRANDON) WHICH RESETED MY LINE & WORKED AS MWEB SAID, HOWEVER ONLY GIVING ME \0.44 MBPS DOWNLOAD SPEED\"! HE SAID HE WAS NOT ABLE TO GIVE ME THE REF# FOR THE CALL OR LOG THE COMPLAIN, WHY IF IT WAS A FAULT ON THEIR SYSTEM??<br> I USED THE TELKOM SPEED TEST [URL Removed] OR [URL Removed] & OTHERS AVAILABLE IN THE INTERNET TO EVIDENCE THE PROBLEM (PRINTED THE SCREENS WITH DATE & TIME & SAVED IN MY FOLDER). I EVIDENCED EVERYTHING. UNACCEPTABLE! I NEED MY SPEED AS I PAID FOR!"