1 reviews | Active since Nov 2016
ADSL/internet down
<p>On the 11th of Nov 2016 lightning hit my router. On the 12/11 I logged a call with telkom ref no: 54CRK121116. for the past 13 days I have had no luck with this. the technicians come out and say the new routers that I have bought is faulty I need to return them then with the next router same problem. the call centre advises the line is not synchronizing. I have had a techniciant here on the 17/11, Corrie who told my son all is working, NOTHING is working only my Telkom line. ADSL/internet down. Paid R1,000 for new router yesterday and still the same problem after I have had technicians at my house for the past two days. If they can't pick up the internet connection they tell me the routers are faulty.We escaled this last night 23/11. Followed up at 8:30 with Call Centre manager Stephen and I spoke to Call Centre Manager Lungile @ 9;12. I have used up all my airtime trying to get this sorted. they are useless. Once I have my internet working I will have the next battle with them for refund for the no already 13 days I have been without ADSL</p>
Hello Sonsjacobs29
Thank you for taking my call.
The post has been escalated to our assigners and their manager for their attention.
Regards
Noleen
Telkom Social Media Team
Best regards,
Hello Sonsjacobs29
Thank you for taking my call.
The post has been escalated to our assigners and their manager for their attention.
Regards
Noleen
Telkom Social Media Team
Best regards,
Thanks for the feedback as I mentioned to you the technician has still not been out
I think this is very very poor service from Telkom, I am also in the service industry that is why I get so frustrated cause it realy feels like nothing is being done about this
Thanks for the feedback as I mentioned to you the technician has still not been out
I think this is very very poor service from Telkom, I am also in the service industry that is why I get so frustrated cause it realy feels like nothing is being done about this
Today is day 14. just been to the store to call the call centre @ 10:20 Nati will come back to me cause even after all my phone calls and escalations the call has not been assigned to a technician as yet. This is very poor service from Telkom. I have never had a problem with the products from you guys but the pathetic customer service if something goes wrong is the worst I have ever experienced.
It seems that my money is good enough to fund the pack pockets of the bosses but when the clietns actually wants something back it is al whole other story.
I WANT THIS PROBLEM RESOLVED TODAY. MY HUSBAND IS AT THE POINT OF RIPPING OUT ALL TELKOM EQUIPMENT FROM MY HOUSE AND THE TELKOM BOX IN OUR COMPLEX AND HE WILL DO THIS IF HE IS PUSHED FAR ENOUGHT.
PLEASE PLEASE IS IT SO MUCH TO ASK FOR SOMEBODY TO PLEASE JUST COME AND SORT THIS FOR ME ONCE AND FOR ALL.
Today is day 14. just been to the store to call the call centre @ 10:20 Nati will come back to me cause even after all my phone calls and escalations the call has not been assigned to a technician as yet. This is very poor service from Telkom. I have never had a problem with the products from you guys but the pathetic customer service if something goes wrong is the worst I have ever experienced.
It seems that my money is good enough to fund the pack pockets of the bosses but when the clietns actually wants something back it is al whole other story.
I WANT THIS PROBLEM RESOLVED TODAY. MY HUSBAND IS AT THE POINT OF RIPPING OUT ALL TELKOM EQUIPMENT FROM MY HOUSE AND THE TELKOM BOX IN OUR COMPLEX AND HE WILL DO THIS IF HE IS PUSHED FAR ENOUGHT.
PLEASE PLEASE IS IT SO MUCH TO ASK FOR SOMEBODY TO PLEASE JUST COME AND SORT THIS FOR ME ONCE AND FOR ALL.
Hello Sonsjacobs29
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Sonsjacobs29
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,