ADSL internet bundle issue

<p>We received a statement on the 10th stating we had used our entire 40GB. We dont even use the 40GB in an entire month.</p> <p>I have sent probably 6 emails to the abuse email address to look into this. Then called the call centre 5 times. Spoken to the manager there Thando Dlamini with not resolution yet. They say on their side they can see we have only used 12GB yet no one is fixing this for us. This is shocking service, but they are very quick to bill us for the full 40GB. Please can someone fix this and get back to us ASAP. This is the 3rd week waiting for this to be corrected.</p>