NM
Niel M

1 reviews | Active since Mar 2013

13 Jan 2016, 17:19

ADSL Integrated data sim not being activated

I app**** for and have received my Integrated Data SIM card from Telkom.<br> I then followed the instructions to enable the SIM on the Telkom website as instructed.<br> The SIM was supposed to be activated within 48 hours.<br> It is now weeks later and the card is still not activated.<br> I called the Telkom call centre but got transferred to a department which did not answer the phone. I tried many times.<br> I then went to my local Telkom shop in the Somerset Mall and was told there that they can see the SIM is not activated but that they cant do it themselves for some absurd reason. They basically told me that the call centre is my only hope.<br> After many calls I have now given up hope.<br> The Telkom Integrated Data service could be a truly wonderful facility which allows one to access your ADSL data via Telkom's mobile network, IF ONLY I CAN GET I TO WORK!

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Replies (1)
Telkom
Telkom's reply13 Jan 2016, 18:28
Official
Hello nmalan,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM187183.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media