ADSL installations are hard to do in 2019

I ordered an ADSL line installation on the 11th of December 2018. I paid my R700 deposit a day or two after placing the order.

I have been waiting a month and still have no word from telkom when my line will be installed.

I have phoned your 10213 number on 6 separate occasions.

1) I phoned to find out when my installation will be completed. I was told to wait 7 - 21 working days, and that I would be notified by SMS the day before installation.

2) I was sent an sms indicating that I need to pay a R700 deposit in order to complete my Installation. Considering the deposit had been paid, I assumed that this sms was sent in error. I phoned to confirm that the deposit had been recieved and was told that it had, but for whatever reason my installation was put on hold. It would be corrected.

3) I phoned again, and was told that my deposit has been confirmed and now the installation process was underway. I was told to wait 7-21 working days.

4) I kept on receiving sms's notifying me that I need to pay a R700 deposit to complete the installation process. I was concerned that for whatever reason my money had not reflected as I have still not recieved any feedback regarding my installation from telkom.

I phoned again and was promised that the matter would be escalated and the Sms's would stop as my deposit has cleared. I was told to be patient and wait 7-21 working days.

5) 9 January. Phoned and was told that telkoms systems were down (Multi Billion Rand tech Company) and that I would need to phone again in 3 hours time, because nobody could help me. Atleast at this point I stopped getting Sms's regarding the R700 deposit.

6) 10 January. I do the usual thing and call 10213 and wait 15-20 minutes to speak with a consultant. I was told that my order should have been completed, because installations only take 7-14 working days, a massive change in telkoms tune. The consultant told me that they have a button on their system that allows them to order a technician, but for whichever reason, the order-technician-now button was blocked on my account, and would have to be escalated to IT in order to be corrected. Another 24-48 hour wait.

Why do I have to call Telkom 6 times, every time to be told to wait 21 working days, just to be notified after 21 working days that there is a button that you can push to send a technician? Calls 1 - 5, this button did not exist, Why wasn't this service offered to me at any of my other dealings with telkom?

11 January - I have just received 2 sms's asking to pay a R700 deposit to process my installation. To quote Ron Burgandy and the famous internet meme "I am not even angry, I'm impressed".

So impressed that your company is still open after such notoriously poor service for decades. What is a Monopoly and where can I buy one?

The most recent reference number I have from Telkom is ********** .

I will remove this negative review as soon as I have my installation installed and working.

Regards Dwayne