ADSL installation technician a no show. No call no warning, days leave wasted.

<p>So thursday my dad got an SMS saying the technician would be there friday between 07:30 and 16:30, nice we happy and excited. My dad takes a days leave because really what kind of time frame is that?? Only for no technician to pitch, no call to warn us, no communication whatsover. Telkom? The biggest guys around. Days leave wasted. Are they going to compensate for that?? It is now tuesday and still no communication from them, we are the ones "pesting" them as though they doing us a favour?! We paying for a service that is really not being delivered.</p> <p> </p> <p>Any advice as to how to go about getting things done??</p>