ADSL installation started but not complete

My Telkom installation no *** started but could not be completed due to neighbours not being home. I went to arrange date with neighbours myself and updted Telkom. They cannot supply a callout time either so my neighbours sat at home the entire day for an installation that never happened... And I feel like an idiot as I dont know how to now ask them again.<br> <br> Its now been a week and NO PROGRESS. I need this ADSL line asap. I started this application on 21 Nov upon which I also had to log a complaint before someone calling me back. What is happening? Does Telkom not need the business?<br> <br> If installation not complete by midday Friday you can cancel my application.