ADSL Installation- Ronald has an attitude!!!!!

Hi, today an ADSL line was appointed to be installed at the premises, and everything was fine. However, when a technician by the namme of Ronald called us, he firstly told us that he cannot install the line as he does not have permission. Yet, when he came to the premises two hours later, we had the permission to install the line. At this time, he had already come with an attitude, thus when he went into the shop