ADSL installation problems

I app**** for a new ADSL line bundle on the 14th of August. My house had a telephone line 3 years ago so it is a matter of getting everything connected again. A technician was dispatched on the 24th who came to do the installation. Everything was checked at my premised and found to be Ok, but because the phone line is still fed overhead (pillar-to-pillar) he also had to get into a property 4 houses down the street in order to make the connection. Since then nothing has happen and the excuse is that Telkom cannot get access to this property. I then did Telkom's work for them and got the owners details and contact numbers and the owners agreed to give Telkom access ANY time during the day. I have since then given all these details to Telkom on the 4th of September, but the call center tells me they can only leave a message for the technician (there is no guarantee he will read it) and re-schedule the installation a month later (2nd Oct)!! The scheduling department still haven't contacted me to confirm a date. This is an incomplete installation and 2 weeks later I have to wait another month. Completely unacceptable. This is even after getting the info for Telkom.