ADSL Installation - Infrastructure Issues

I app**** for ADSL service and was approved, I received a call last week as well as a SMS confirming that the line installation will take place on Friday 24 November, I took a day’s leave from work to be at home. Collin a sub-contractor had problems with the underground cable and was struggling from around 11h00-16h00, he did not have the correct tools to pull the cable through, he promised to return on Monday the 27 November at 09h00, on Monday I received a call from him that he still does not have the tool and again rescheduled for today 28 November. I received a call from him today stating that he cannot complete the installation as the infrastructure is not in place in that there is no underground pipe to my house.

I am extremely disappointed in Telkom and your sub-contractors in that It was confirmed that my installation will be completed on the 24th and several days have passed and now the installation cannot be completed and I have to incur costs to have a pipe put underground at my cost, surely It is Telkom’s responsibility to build a infrastructure if one does not exist ?