ADSL Installation Incomplete / No Resolution

Telkom Order: *** Telkom ADSL Installation Incomplete - ***<br> <br> ADSL service was installed 11/02/2016 at Address: 62 Quarrywood, The Straight, Lonehill <br> <br> There was no Telkom cable to the unit at 62 Quarrywood so Telkom technician used an old intercom cable which immediately ran a fault. Telkom technician was to return. Telephone line works but ADSL does not work. <br> <br> Fault was immediately reported to 10210 on the 12/02/2016 from the Telkom Store in Fourways Crossing. <br> <br> Over the past week I have called 10210 15 times and followed up on the status of the fault and each time, I have been issued with a new fault reference number each time. Telkom are unable to provide me with a status on the line fault due to the line being discontinued.<br> Fault reference numbers include:<br> ***<br> ***<br> ***<br> <br> There appears to be some confusion over who owns the line as this number belonged to another customer previously. I was told on the 15/02/2016 that the line in question *** has been discontinued and therefore Telkom cannot attend to the fault.<br> <br> I will cancel all services tomorrow.