ADSL INSTALLATION AND FAULT

<p>I had an ADSL line installed on the 8th/9th December and logged a call as the internet for a 10MEG line was hardly registering when doing a test, they have been working on it since the 19th when it was reported and I have still got not further other than being told that it has been escalated. The voice line quality is so bad that I am also unable to use the line. And this is a new installation! The previous owners of the property had an ADSL line that they had transferred, and they said there was no problem, and they were using the line for business. I have also stated that i refuse to pay for a service that i have to date been unable to use, I have been told that they automatically pass credits? I am working from home and this has become a nightmare! I am saddened that another state owned institution with pathetic service!</p>