ADSL INSTALLATION

ON 29 DECEMBER 2015 I APP**** TO HAVE MY ADSL LINE INSTALLED AND ACTIVATED.<br> THE 7TH OF JANUARY 2016 A TECHNICIAN INSTALLED A VOICE LINE ONLY<br> NO WHERE DID I REQUEST FOR A VOICE LINE - ONLY FOR AN ADSL LINE<br> AFTER SEVERAL PHONE CALLS AND COMPLAINTS I WAS ADVISED THAT TELKOM'S INFRASTRUCTURE WAS TOO OLD IN OUR AREA AND NEEDED TO BE UPDATED, THEY CONFIRMED A SECOND APPOINTMENT ON 14 JANUARY 2016. AGAIN, I HAD TO TAKE A DAYS ANNUAL LEAVE FROM MY WORK TO BE AT HOME FOR THIS, TELKOM DIDNT BOTHER SHOWING UP FOR THE APPOINTMENT NOR DID THEY COMMUNICATE THAT THEY NEEDED TO RESCHEDULE. I PHONED AGAIN TO ASK WHAT WAS GOING ON - ONLY TO BE TOLD I MUST PAY FOR A TECHNICIAN, AFTER COMPLAINING I WAS TOLD THAT NO TECHNICIAN IS NEEDED AND THEY ARE WORKING ON THE LINE UPGRADES AND BY THE END OF BUSINESS ON 18/01/2016, MY ADSL LINE WOULD BE ACTIVE. IT IS NOW 19/01/2016 AND AFTER PHONING AGAIN TO FIND OUT I WAS TOLD THAT THEY CANNOT CONFIRM WHEN MY ADSL LINE WILL BE ACTIVE. UPON MY INITIAL APPLICATION I WAS INFORMED THAT IT WILL TAKE UP TO 21 DAYS TO HAVE MY ADSL LINE ACTIVE, IT HAS NOW BEEN 21 DAYS AND NOBODY CAN ACTUALLY TELL ME WHAT IS GOING ON!!!! WHY IS IT SO DIFFICULT TO ACTIVATE MY ADSL?????