ADSL installation

I was scheduled for an ADSL install on 19 October. I selected self-install at my property as I have all the existing infrastructure in place. I needed to be connected at the exchange and given a phone number. After this I was told to expect an sms with my ADSL login details.<br> <br> I have managed to get a phone number provided to me by Telkom ***) and have got as far being told my ADSL username. Then when I am transferred from one operator to another I am told I cannot be found on the system.<br> <br> The original order number is ***A and was given to me when I app**** for the service on 7 October. Can someone please assist with confirming my account is active and send me my login details.