ADSL - Getting 1/4 what I am PAYING FOR!

So, straight to the point. I have been a Telkom internet customer for over 8 years now and I am totally disgusted with the service I am getting. I lived in Roodepoort and had a 2mb uncapped ADSL account for 1 and a half years. 1 Week ago, we moved into a new place in Chancliff, Krugersdorp. On Monday 23 March a Technician came out and activated our 2MB Line at the new premises. \Awesome service"I thought... until I tried using the internet. IT IS PATHETIC WHAT I GOT!!! We are paying for a 2MB uncapped ADSL account. My Speeds tests show I am averaging 0.43mb Download speed... 1/4 of what it should be. My latency is so unstable... it makes 3G during a thunderstorm look like an awesome connection. Sometimes my latency jumps to 500ms Locally!. I phoned 10210 Saturday morning"