ADSL *****

<p>The Telkom shop assistant in our area sold us a 10mbps ADSL line on request. We upgraded to the 10mbps line as the regular 2mbps line was to slow and told the representative that at the time of the transaction. Our line speed stayed inadequate and on every communication with Telkom we were told that they are working on the problem. After two years of paying for the 10mbps line we decided to change to a different ADSL supplier, only to be told by them that our area only supports 2mbps according to info that they got from Telkom. Why do Telkom offer a product that cannot be serviced and then tell the client that they are working on the problem, which they obviously aren’t. They had the information to their disposal at the time of the transaction that their product would not be supported on their network and still opted not to advise but took the hi premium we paid for the unsupported product. Surely we should have been advised of this situation as they have all the info at there disposal. I feel that we should be compensated for the unnecessary hi premium we paid for a service that was not delivered. </p>