ADSL Fee not waived

I have been speaking to several consultants at Telkom now and all i am getting is LIES, 1st Telkom Mobile could not sort out the LTE issue so i am moving to UnlimitedHome ADSL deal and i accepted the 24 month contract as i was told by Given that it is the only way he can waive the installation fees.

So now i want to know why am i getting messages stating that i must pay R700 for installation???

Please can i get some clarification on this as i do not know what is going on anymore as no one has called me with a reference number or anything.