ADSL - Faulty line

On the 29th November 2017 we reported a fault on a business line. After various calls we escalated it on the 13th December 2017. It took two and a half week to get the technicians to respond. On the 20th December 2017, after another 4 calls, we still do not have service and have no idea when it will resume. To worsen matters, we can it even switch to LET as our area is not covered. Our escalation reference are: ********** & ********** Telkom's target turn around time on faults are 48h, And for escalation it is 24h. After three and a half weeks, and no resolution on a business line, this does not bode well for the network providers of the networks. Furthermore, there is no communication between call centre and technicians, and after various empty promises, also no communication between call centre and the client. Thanks (call centre supervisor) solemnly promises to.phone before 14:00 today, and again nothing.