ADSL Faulty

I have Reported My Telephone and ADSL line Faulty (unable to make phone calls and access internet) on the 2nd October 2015 with Reference No.629CTK021015. I have been doing a follow up with Telkom almost every day and have been told that the fault has been assigned to a technician who will attend to the fault. I was then told on the 16th October 2015 that a technician will attend to the fault on the 17th October 2015 at 9:00am. On the 17th Oct at about 8:01am I received an SMS from Telkom: \Dear Customer your report reference 629CTK021015 was restored. If problem still exists please contact Telkom". When I checked both Telephone and ADLS Lines where still not working. So the call was closed without being resolved. When I enquired from Telkom call centre about the status"