ADSL fault unresolved for 47 days, no feedback and no mobile fallback

<p>Logged a fault for low internet speed on the 23rd of March (164CRK230316). Multiple people in the area affected, internet speed tested through AT&T and other internet speed tests as 10% of 2Mbps paid for. Escalated on 8th of April with Escalation number 847282. No comprehensive feedback or fallback to wireless (My-Fi) or ****le. Contact centre can't set up ****le - so key dependency - technician. Contact centre doesn't contact technician and doesn't give out their phone number - Telkom policy. Technician doesn't contact customer, no matter what happens. If technician pitches up - you're lucky, if he does not - you wait for 47 days. No communication, no service. Internet speed still at 25% of expected 2Mbps. </p>