ADSL FAULT twice in a month!

<p>I had an ADSL fault for 13 days and when technician eventually came out on the 13th day she found it was our modem that was faulty. We were told all 13 days that it was an ADSL fault at the exchange and then we were told that it was a fault on our line once the exchange had been fixed. So if telkom had followed correct protocols on the day I reported the fault it would have been discovered it was our modem. So 13 days of no ADSL connectivity for no reason. DISAPPOINTING. We bought a modem that day and WOW our adsl was working....</p> <p> </p> <p>Then less than a week later another ADSL fault. This time it is the 8th day and still no resolution. Their excuse is that they have a high volume of faults. </p> <p> </p> <p>I have a business. There should be quick turn around times for businesses. </p> <p> </p> <p>I am so angry as every time I phone there is an excuse. </p> <p> </p> <p>I have asked for 4 supervisors to call me back and still waiting for those supervisors to call back. </p> <p>Denny, ad Mbali are 2 supervisors I am still waiting to call me back.</p> <p> </p> <p>Mbali told me that there woul dbe a technician arriving at my business on Satruday 3 DEcember by 11am. He arranged this with me as my business is closed so I had to have an employee on standby to come to the premises to open up for a technician. NO TECHNICIAN arrived.</p> <p> </p> <p>It seems that escalations are not dealt with the weverity that they should be.</p> <p> </p> <p>This is shocking service. Why must we put up with it? Because they are the only providers of ADSL lines.</p> <p>I wish I did not have to rely on Telkom for an ADSL line let a lone a fixed line.</p>