AG
Anton G
1 reviews | Active since Oct 2012
17 Aug 2015, 15:37
ADSL fault still not repaired after two weeks
My line stopped working two weeks ago. Logged a fault ref nr 109CTK050815 the next day. Fault was closed and marked as resolved yesterday without making any contact with me to verify. Service was still not restored. Immediately escalated via the website - no feedback provided. Logged a new fault today ref nr 359CTK170815. Absolutely furious at Telkom's poor service in dealing with this issue.
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Telkom's replyOfficial
17 Aug 2015, 18:13Hello agroene,
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM135512.
Regards
William
Telkom Social Media Team
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM135512.
Regards
William
Telkom Social Media Team
Telkom's reply17 Aug 2015, 18:13
Official
Hello agroene,
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM135512.
Regards
William
Telkom Social Media Team
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM135512.
Regards
William
Telkom Social Media Team