ADSL FAULT REPORTED 20DAYS AGO STILL NOT FIXED

I reported a fault in my ADSL line on the 2nd of Jan 2016 (ref 42CRK020116) and up until today no technician has shown up to fix it. I call Telkom every other day to follow up and I am constantly told a technician will be dispatched today or tomorrow. The case was apparently escalated ref 804 589 but that didn't help with anything.<br> <br> This is really frustrating because when I call I have to be on hold a while before I get through, mind you I am using my cell phone as the landline is not working. I have spent a lot money I don't have trying to get this resolved with no joy. <br> <br> Telkom has to be by far the worse service provider and would not recommend it to even my worst enemy.<br>