ADSL fault registered 07 September, no action

No internet connectivity since 04 September, fault logged on 07 September. 2 calls from Telkom to determine if the line is OK or not. They found a \network fault"on their side. Technician will be sent out. No technician sent out at all. Since then I call these people almost daily. They keep on escalating to the technical manager in the area. I do not know who he or she is but that person has been sitting on my issue for the past 2 weeks. I have now gone three weeks without something that I paid for. Bigger than the money wasted is the fact that I actually use the line for homeschooling so I had to go and get cellular data. The fact that I mentioned this to them does not seem to have created any empathy as the fruitless daily escalations and empty promises continued. Can someone please just give me regular feedback? I have promised Nosipho at the call center with my yesterday's daily call that I am going to close the account today. I urge anyone wanting to engage with Telkom to think carefully. If for recreational use it could be fine but do not use it for business or school etc. They are *********** and it puts your affairs at risk. """