ADSL fault not resolved. No customer service as per usual!

<p>My ADSL line went down earlier this week. Logged a fault with support on Tuesday regarding the issue. Telkom can see that the issue is on their side coming from the exchange. My line is still down with no feedback from Telkom at all. Dealing with the agents on Facebook all you receive is their generic responses... "We are currently investigating". Whatever happened to customer service in this country?</p> <p> </p> <p>Paying for a service that does not work. At my wits end with this useless bunch. </p>