ADSL FAULT IGNORED

I've reported a faulty ADSL line and its been 2 weeks without any progress!! <br> <br> The call centre operators don't know how to escalate it further and no one can get a hold of the technician. I've spent hours on the line waiting for the call centre already. They've already missed deadlines they've set. I can't even ask for a new technician to be assigned!! Worse yet, I'm still being billed for the service. <br> <br> Telkom service is ********** and I'm considering cancelling everything concerned with this company. I will never recommend their service to anyone.