ADSL Fault

Just want to start with nothing works in South Africa anymore. I logged a fault with Telkom on the 16th April 2015 and was cut off half way through the discussion with the operator after waiting about an hour for an operator to answer. I then called back and waited another hour or so and had to start all over again. The second person was a lot better informative that the first. After a half an hour 45min he said that he had tried everything and that he was going to log the fault with the exchange and gave me a reference number. It is now end of business on the 20th and i followed up with them and they still can't tell me what is happening. This is my business ADSL. 5 DAYS, this is unacceptable.