ADSL failed movement and billing on a non-existent service

On the 27th of February 2018 I relocated to new house and informed Telkom to kindly move my ADSL in the same town. It has been 2 months now and they still haven't moved my line. Every time I contact them they state that my ticket was stuck and that they have escalated and will contact me within 48 hours.

They charged me for the month of March and April. When I call them to cancel their entire service because I am not on contract, they tell me that I have to wait for the line to be installed, then I can log a ticket to resolve the March and April billing. Only then can I cancel the line.

First Consultant = Precious in the first week of April 2018 Second Consultant = Nomthandazo on the 18/04/2018 at 14:12