ADSL Down since Monday

My ADSL line has been dead since Monday. I have logged the fault through my ISP and have waited for 48 hrs as these kind of faults can take up to 48 hrs to repair. It is Thursday and the fault is still there. I have a reference number but all I get from Telkom is that there is high workload in the area and no Telkom cannot give me an ETA. This is unacceptable, I pay for a service which I don't receive.