ADSL down since 29 December 2015

On 29-12-2015 i logged call with Telkom 145CRK291215 for my ADSL. To date i am still getting the runaround. To add insult to injury, my phone line goes dead intermittently, first time was for 5 days, now it has been down for the past 8 days and counting. I cannot log another call as the existing one is still open, NOBODY at the call centre can assist, everyday i hear it has been assigned to a technician, whom i seriously am beginning to think does not exist. I am currently holding on for a supervisor, i think the call centre agent (Lungile) has just put me on hold (15 mins and counting) and is not even bothered. Who cares anyway, i am only a customer? Telkom's customer service is shocking to say the least, non-existent is probably a better word. Everyday i am told that the technician will contact me, time for me to stop holding my breath.