ADSL down since 27 December 14

My ADSL line down on 27th December 14. After endless calls that went well into January, Telkom discovered that my Router was damaged probably due to lightening. As the Router is still under gaurantee, I was told to get a replacement from any Telkom branch. I have been to the Telkom branch at Alberton City every Saturday for the past three weeks. I receive the same response \ we are out of stock and not sure when the new stock will arrive". The staff informed me that none of the Telkom branches have stock. I am paying for a service that I dont have. <br> <br> Very disappointed."""