ADSL down since 14.10.15

I registered a fault on 14 October. We are now 27 October and still no fix. I have called the call centre numerous times. The fault has been escalated. All I hear is that it is with the technicians. I suggested to the call centre manager that they look at providing a courtesy 3g to their clients when their ADSL is down. He said he would motivate that to management. But that still doesn't solve my problem for now. What is going on Telkom? Why can't you fix the problem. If the cables are old, replace them. Do what needs to be done. This is totally unacceptable. I am constantly having problems on my line. It needs to get resolved once and forever.