ADSL down since 12/11/2016

<p>Our TP-LINK was fried on 11/11, I did not know it was lightning, but was confirmed by Matrix. I bought a new TP-LINK, this did not work, I phoned Telkom on 12/11 and was told there was a fault on my ADSL line, I was given a reference number 812CRK121116. The agent said he would hand it to technical. This is where the games begin!!!!!!!!!!!!!!! Every time I follow up the comment from 12/11/16 stays the same....IN PROGRESS, what a joke!!!!!!!!!!!!!! This was escalated long after, ***, and I was told it was given to a technician on 15/11, it is now 27th, 2 weeks later, NO ADSL!!!!! In order to get internet I had to buy a Huawei modem at R599, plus a Vodacom modem at R299.00 plus data, it has cost over R1500.00 just to keep my internet going!! True to form, I received a FULL account from Telkom, guess what, I won't pay the ADSL costs!!! Not that Telkom give a s%$#t. I haven't seen a Telkom van in our area for months!!! USELESS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>