HM
H M
1 reviews | Active since Apr 2015
03 Feb 2016, 12:23
ADSL down - Pathetic feedback
Received SMS on 26/01 to inform of Infrastructure Upgrade in our area - Wierda Park. Received SMS on 30/01 to inform of outage. <br> <br> Landline and ADSL has now been down for more than 96 hours...<br> <br> After numerous DMs sent via Twitter and getting \handbook\" replies I still have not received any \"real\" communication (Fault Ref, no Call Back) concerning the issue.<br> <br> Phoning the Helpline is a waste of time (previous experience) and phoning *** is futile seeing that there is no answer!<br> <br> I know the issue is at the exchange and I know it is due to the FTTH project...<br> <br> I want answers!"
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Telkom's replyOfficial
03 Feb 2016, 14:25Hello Ator,
Thank you for making contact with us
This response serves as confirmation that your Hello Peter query has been received. As per the attending field technicians, the issue is in fact a Cut-over to the new MSAN exchange. We have linked you to the pending network reference and a ref will be provided to you via SMS.
***
Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your Hello Peter query has been received. As per the attending field technicians, the issue is in fact a Cut-over to the new MSAN exchange. We have linked you to the pending network reference and a ref will be provided to you via SMS.
***
Regards
Keagan Moses
Telkom Social Media Team
Telkom's reply03 Feb 2016, 14:25
Official
Hello Ator,
Thank you for making contact with us
This response serves as confirmation that your Hello Peter query has been received. As per the attending field technicians, the issue is in fact a Cut-over to the new MSAN exchange. We have linked you to the pending network reference and a ref will be provided to you via SMS.
***
Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your Hello Peter query has been received. As per the attending field technicians, the issue is in fact a Cut-over to the new MSAN exchange. We have linked you to the pending network reference and a ref will be provided to you via SMS.
***
Regards
Keagan Moses
Telkom Social Media Team