ADSL down forever

Dear Telkom correspondent,<br> <br> I would like to formally complain on behalf of every working person using your ADSL service. ADSL has been down since february. I the entire four week period I only had 4 days of the internet speed I pay for (10mb). My ADSL line clocks in at 200kb. I dont understand why and I am not alone. We pay alot of money for a company that has the monopoly on internet. If I pay for a 10 mb line i feel that it should be delivered as such. This is not unreasonable since telkom delivers a service, and frankly the service is not delivered. Being a working person I cannot afford to take leave to sort out such a issue. Browsing is fine but data transfer is non existent. I cannot stream watch videos or game and that is why I got this internet<br> <br> Thank you kindly<br> James