ADSL down for three weeks

My adsl line went down on 9/02. I could only log a fault on the 13/2 because I couldn't get through on their system. I could eventually log a fault using their app. Ref 2891crk120115. I waited the three days nothing happened. Then used the escalate feature,nothing happend. Got an email saying fault has been fixed, it wasn't.<br> Got through to an operator on the 28 ref 1656crk280115. I was phoned and said someone will come see me, I asked to be notified when he comes so that I can make sure there is someone there o go to them myself. Got home was told all ok your modem is broken. This is a telkom modem under warranty, there was no note or anything left to tell me who was there. So I plugged in my old modem. Stil not work. Took modem too Springs branch to get new modem, they don't have stock. Waited in cue, got to front lady told me acc. In arrears asked her how she know this since I did not give my details to her. Want to cancel my adsl can't do that there have to do it over the phone. But I must give a months notice. I left the modem there as I don't want to deal with telkom any more. I had no service the month but must still pay. Too think I wanted to upgrade my adsl. No way now<br>