ADSL down for over three weeks.

I've had no ADSL for three weeks. I called and they changed password for me, but still no success. Escalated to testing. Meanwhile I checked locally and everyone was down, and others had reported the fault and were told that they were "waiting for spares". On following up, I was told my line was suspended, and to speak to Billing Department. My account is paid up and fully up to date. Others had the same reply. Now it seems that the few people who's ADSL is back are finding that it is eating up the data even though they haven't been on line. This is not satisfactory. We have spent R650 on mobile data in the meantime, and no doubt will still be charged for the ADSL even though we haven't had it. Very angry.